Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
About the Subscription
1. What is the Puzzle Subscription Box? Our Puzzle Subscription Box offers a unique and engaging jigsaw puzzle experience. Subscribers receive a 1000 piece jigsaw puzzle every month or every quarter, depending on the subscription plan chosen.
2. How does the subscription work? Once you choose your preferred subscription plan, monthly or quarterly (every 3 months), we'll curate and send you a high-quality 1000 piece jigsaw puzzle at the specified frequency. Your subscription will auto-renew, ensuring uninterrupted puzzle fun!
Ordering and Payment
3. How do I subscribe? Simply head to our subscription page, choose your preferred plan, and follow the checkout process. Once your payment is confirmed, your subscription will be active.
4. Can I gift a subscription? Absolutely! Our puzzle subscriptions make for a perfect gift. During the checkout process, just provide the recipient's shipping details and we'll take care of the rest.
5. What payment methods do you accept? We accept all major credit cards, PayPal, and other popular payment methods.
Shipping and Delivery
6. How much is shipping? Shipping is absolutely free for all US customers! Unfortunately, we do not offer international shipping at the moment.
7. When will I receive my first puzzle? After subscribing, please allow 2-5 business days for processing. Your first puzzle should arrive within 3-7 business days after that.
Managing Your Subscription
8. Can I switch between monthly and quarterly plans? Yes, you can! Just log into your account and navigate to the subscription settings to make the change.
9. How do I cancel my subscription? We'd be sad to see you go, but you can cancel your subscription anytime from your account settings. If you face any issues, please contact us by email at support@puzzlesubscriptionbox.com for assistance.
Product Information
10. Are the puzzles suitable for all ages? Our 1000 piece puzzles are designed for adults and kids, typically ages 8 and up. They might be challenging for younger children.
11. Are the puzzles different each month/quarter? Yes, we ensure that you receive a unique puzzle design with each delivery, offering a fresh and exciting challenge every time.
Customer Support
12. I'm missing a puzzle piece. What should I do? We apologize for the inconvenience. Please contact us by email at support@puzzlesubscriptionbox.com and we'll assist you right away.
13. I have more questions. How can I reach out? We're here to help! You can contact us by email at support@puzzlesubscriptionbox.com. Our dedicated customer service team will be happy to assist you.
Gifting Puzzle Subscriptions
14. Can I gift a puzzle subscription box? Yes, definitely! Just make sure you set the shipping address to whoever you would like to send the subscription to and add a note with context during checkout if you would like. If you would like to only commit to 1 year of the subscription for your gift, choose that subscription option then add to cart.